Tech Help is Available

Have Tech Questions? Help is Available!

Posted on 09/18/2020

Dear Rainier Beach Students and Families:

Please use the resources below to help you find technology support this school year:

Laptop Support and Internet Access

• For laptop support or if your student needs a HOTSPOT, please email laptops@seattleschools.org or call 206-252-0100, or use this form to request help.
• For information about free/low cost Internet access from Comcast and Wave Internet (includes translations).
• These Technology Resource Centers are open for families to receive support with devices and technology; no appointment needed but please call ahead to confirm hotspot availability.

Login and Passwords

• Student username follows the following format: 1+FirstInitial+MiddleInitial+Last Name. For example, John W. Smith’s username will be 1jwsmith . This will work for the vast majority of students. If that format doesn’t work, which may happen for students with very common last names, please contact your teacher or RBHS librarian to look up the student's username.
• For returning SPS students, login is the same as it was year, including the password.
• If your student forgot their password, please contact their teacher or RBHS librarian to have the password reset.
• For students new to SPS, the default password is their 8-digit birthdate (MMDDYYYY). After first login, they’ll be prompted to reset their password.
• Information for a student knows their current password and wants to reset it.

Schoology Access

• The best way to access Schoology is through the Students tab on top of any District web page.

• This should automatically take your student to their Schoology account.
• If asked to log in, please remember to add @seattleschools.org after student username (for Schoology only, not for the Source).
• Please watch this video for more help with logging in to Schoology.

Student Email

• Students now have school email! All student announcements from the school and the district will be sent to this email address, and students can use it to email their teachers.
• To access your email on your school laptop, just click on the Student Email shortcut on your desktop. This should take you directly to your Inbox.

• If on a personal device, please go to outlook.seattleschools.org , then log in with your school username@seattleschools.org (remember that your username starts with "1").
• You can also install an Outlook app on you phone.

Student Email and Meeting Tools (with translations) | Checklist of Student Email Skills | Basic Email Etiquette for Students

Where to Get Help

• For laptop support and Internet/Wi-Fi/HOTSPOTS, email laptops@seattleschools.org , call 206-252-0100, or fill out the Tech Support Request form on this page.
• For network or connectivity issues, email techline@seattleschools.org.
• For the Source or Schoology support, email sourcesupport@seattleschools.org.
• Pay your student's fines through SchoolPay.
• For everyday questions about using class and school resources, please contact your teacher or RBHS librarian.

Additional Resources

• Technology Supports for Families (with videos and translations): https://www.seattleschools.org/student_portal/technology_supports_for_families
• Get Help Information and Form: https://www.seattleschools.org/student_portal/technology_supports_for_families/get_help
• Technology Resource Centers locations and hours: https://www.seattleschools.org/district/calendars/news/what_s_new/family_resource_centers
• Internet Assistance to Eligible Families: https://www.seattleschools.org/departments/dots/student_1_1_laptop_program/internet_assistance

Please don't hesitate to contact us with any questions or concerns. We're here to support you!